Mon–Fri, 9am–5pm SAST
Contact Us | Skincare Product South Africa
Have a question or need help choosing a product at skincareproduct? Reach us on WhatsApp, email, or the form below — our team is ready to help.
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Business Hours
Mon–Fri, 9am–5pm SAST
Closed on weekends & bank holidays
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Quick Help
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Frequently Asked Questions
Quick answers to common questions.
Orders are dispatched within 24 hours of payment confirmation, and you will receive a tracking link by email at that point. If you do not receive tracking details within 1 business day, check your spam folder or contact us.
Yes. We support guest checkout — no account required. Creating an account is optional and helps you track orders and save addresses for faster checkout.
Delivery options are shown at checkout based on your location. We offer The Courier Guy for door-to-door delivery and Pep Store Express or Standard for Paxi collection.
Once your return is approved and checked, refunds are processed within 5 to 7 business days to your original payment method. See our Returns page for full details.
WhatsApp and email are our main support channels. Our team is available Mon–Fri, 9am–5pm SAST.
We do not offer formal consultations, but our team can help guide you to the right products for your skin concerns. Send us a message with your questions.
Can’t Find What You Need?
Our team is always happy to help — no question is too small.