Tracked, discreet courier delivery

Shipping and Delivery | Skincare Product South Africa

Fast, tracked, and discreet delivery across South Africa. Every order placed through skincareproduct.co.za is handled with care from packing to doorstep.

Delivery Options

All orders ship via courier with full tracking. Choose the speed that suits you.

Most Popular

The Courier Guy

R117

Free on orders over R1500

3 to 4 business days
Full tracking included
Discreet packaging
Door-to-door delivery

Pep Store – Express Courier

R120

Free on orders over R1500

3 to 4 business days
Full tracking included
Discreet packaging
Paxi collection

Pep Store – Standard

R75

Free on orders over R1500

7 to 8 business days
Full tracking included
Discreet packaging
Paxi collection

From Order to Doorstep

Here’s what happens after you place your order.

1

Order placed

You receive an email confirmation instantly.

2

Order processed

Orders are processed and dispatched within 24 hours of payment confirmation.

3

Packed and dispatched

Orders are securely packed and handed to the courier.

4

Tracking shared

Tracking details are sent once the courier collects your parcel.

5

Delivered

Your order arrives at your address or selected collection point.

Plain Packaging

No product names or labels on the outside. Fully discreet.

South Africa Delivery

We deliver across major cities and remote areas.

Handled with Care

Each order is checked and packed before dispatch.

Support Available

Our team is available to help with delivery questions.

Delivery Timeframes

  • The Courier Guy (door-to-door): 3 to 4 business days.

  • Pep Store Express (Paxi collection): 3 to 4 business days.

  • Pep Store Standard (Paxi collection): 7 to 8 business days.

All timeframes count from the dispatch date, not the order date. Orders are dispatched within 24 hours of payment confirmation. Delivery times are estimates and may vary depending on courier operations or public holidays.

Shipping Costs

Delivery is free on all orders over R1500. Orders under R1500 are charged the standard courier rate for your chosen delivery option.

Shipping fees are calculated at checkout based on your location and delivery option. The final price is shown before you confirm your order — no hidden charges are added after checkout.

Delivery charges are paid directly to our courier partners. Once a delivery has been completed, the shipping fee is non-refundable — refunds on returns cover the product cost only. See our Returns Policy for full details.

Courier Partners

We work with reliable delivery partners across South Africa:

  • The Courier Guy — door-to-door courier

  • Pep Store Express — Paxi collection

  • Pep Store Standard — Paxi collection

You can select your preferred delivery method at checkout.

Tracking Your Order

Once your order is dispatched (usually within 24 hours of payment confirmation), you will receive a tracking number by email.

You can use it to follow your delivery in real time through the courier system.

If you do not receive tracking details within 1 business day of payment, check your spam folder or contact us.

Missed Delivery

If delivery is missed, the courier may attempt redelivery or hold your parcel at a nearby collection point.

If your parcel is returned due to incorrect details or missed delivery, we will contact you to arrange redelivery. Additional charges may apply.

Public Holidays

Orders are not processed or dispatched on South African public holidays.

Orders placed during this time will be processed on the next working day.

Shipping FAQ

Common questions about delivery, tracking, and packaging.

Orders are dispatched within 24 hours of payment confirmation. Delivery takes 3 to 4 business days with The Courier Guy (door-to-door), 3 to 4 business days with Pep Store Express (Paxi collection), or 7 to 8 business days with Pep Store Standard (Paxi collection).
Yes. Orders are packed in plain packaging with no product details visible.
Yes. Delivery is free on all orders over R1500. Orders under R1500 are charged the courier rate for your chosen option, shown at checkout.
You will receive a tracking link by email once your order is dispatched — usually within 24 hours of payment confirmation.
Currently, we deliver within South Africa only.
Delays can happen due to courier or external factors. You can track your parcel or contact us for help.
Contact us as soon as possible. Changes may not be possible once the order is dispatched.
The courier may attempt redelivery or hold your parcel for collection.
No. Delivery charges are paid to our courier partners and the delivery has already been completed, so they are not refundable. See our Returns page for full details.

Still Have Questions?

Our team is here to help with any delivery queries.

support@skincareproduct.co.zaStart Shopping