Privacy Policy | Skincare Product South Africa
At Skincare Product, your privacy matters. This page explains what information we collect, how we use it, and how we keep it protected when you visit or shop on skincareproduct.co.za.
Last updated: 19 April 2026
The Short Version
Here's the quick summary — scroll down for full details.
Minimal Collection
We only collect what's needed to process your orders and provide support.
Encrypted & Secure
All data transmitted over HTTPS. Payments handled by PCI-compliant processors.
Never Sold
We never sell your personal data to third parties for marketing.
Your Control
Access, correct, or delete your data at any time under POPIA.
About Us
Store Name: Skincare Product
Website: skincareproduct.co.za
Contact Email: support@skincareproduct.co.za
We are the data controller for the personal information collected through this website. If you have any questions about this policy or how we handle your data, you can reach us at the contact details above.
Information We Collect
We collect personal information in two ways: information you give us directly and information collected automatically when you use our website.
Information you provide directly: full name; email address; phone number; delivery address and billing address; payment details (processed securely through our payment provider — we do not store card details); order history and preferences; any messages or inquiries you send us.
Information collected automatically: IP address; browser type and version; device type; pages visited on our website; time and date of your visit; referring website (how you found us); cookie data (see our Cookie section below).
How We Use Your Information
To process your orders: we need your name, address, and payment details to complete purchases and arrange delivery.
To communicate with you: we use your email and phone number to send order confirmations, shipping updates, and replies to your queries.
To improve our website: we look at how visitors use our site so we can make it better and easier to use.
To send you marketing emails: only if you have given us your consent. You can opt out at any time.
To meet our legal obligations: we may need to keep certain records for legal or regulatory purposes.
To detect fraud: we monitor unusual activity to protect our customers and our business.
We do not use your data for any purpose that was not stated at the time of collection without getting your consent first.
Legal Basis for Processing (POPIA Compliance)
Under South Africa's Protection of Personal Information Act (POPIA), we process your personal data based on:
Your consent (for marketing and optional cookies).
Contract necessity (to process your orders and deliveries).
Legal obligations (to comply with applicable South African laws).
Legitimate interest (such as fraud prevention and improving our website, without overriding your rights).
Data Retention
We only keep your personal data for as long as necessary.
Order records: kept for up to 5 years for legal and accounting purposes.
Customer accounts: kept as long as your account is active. If you close your account, we delete your data within 30 days unless the law requires us to keep it.
Marketing data: deleted as soon as you unsubscribe.
Website analytics: kept in anonymised form only.
When your data is no longer needed, we delete it securely.
Your Privacy Rights (POPIA)
Right to access: you can ask us for a copy of the personal data we hold about you.
Right to correction: you can ask us to correct any inaccurate or incomplete information.
Right to deletion: you can ask us to delete your personal data when it is no longer needed.
Right to withdraw consent: if we process your data based on consent, you can withdraw it at any time. This will not affect any processing that took place before you withdrew consent.
Right to object to marketing: you can opt out of marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.
Right to data portability: you can ask us to provide your data in a format that you can transfer to another provider.
To exercise any of these rights, contact us at: support@skincareproduct.co.za. We will respond to your request within a reasonable timeframe and no later than as required by law.
How We Protect Your Data
We take reasonable technical and organisational steps to protect your personal data from loss, misuse, or unauthorised access.
Secure encrypted connections (HTTPS) on our website.
Restricted access to personal data — only staff who need it can access it.
Secure payment processing through trusted payment providers.
Regular reviews of our security practices.
However, no online platform can guarantee complete security. If you believe your data has been compromised, please contact us immediately.
Get in Touch
If you have any questions about this Privacy Policy or how your data is handled, please contact us.
