Terms and Conditions | Skincare Product South Africa
These Terms and Conditions apply to all purchases and use of skincareproduct.co.za. By visiting our website or placing an order, you agree to these terms in full.
Last updated: 19 April 2026
Introduction
These Terms and Conditions apply to all purchases made and all use of the website skincareproduct.co.za, owned and operated by Skincare Product.
By visiting our website or placing an order, you agree to these terms in full. If you do not agree, please do not use our website or purchase from us.
We may update these terms from time to time. Any changes will be posted on this page with an updated date at the top. It is your responsibility to check this page before each purchase.
Store Name: Skincare Product
Website: skincareproduct.co.za
Email: support@skincareproduct.co.za
Who Can Use This Website
You must be at least 18 years old to make a purchase on our website. By placing an order, you confirm that you are 18 or older and that the information you have provided is accurate and complete.
We reserve the right to refuse service or cancel orders at our discretion, including in cases where we believe an order is fraudulent or placed in violation of these terms.
Products
We sell skincare products through our website. All product descriptions, images, and prices are as accurate as possible. However, we do not guarantee that descriptions are error free or that colours shown on screen will match the physical product exactly, as this may vary depending on your device.
We reserve the right to change product listings, prices, and availability at any time. If a product becomes unavailable after your order is placed, we will contact you to offer an alternative or a full refund.
Orders
When you place an order on our website, you are making an offer to purchase the selected products at the stated price. An order is only confirmed once you receive an order confirmation email from us.
We reserve the right to cancel or refuse any order. If we cancel your order after payment has been made, we will issue a full refund using your original payment method.
Please check your order details carefully before confirming. We are not responsible for errors caused by incorrect information provided by you.
Pricing
All prices on our website are listed in South African Rand and include applicable taxes unless stated otherwise.
We make every effort to ensure prices are correct. If a pricing error is found after your order is placed, we will contact you before processing the order. You can confirm the order at the correct price or cancel it for a full refund.
Prices may change at any time. This will not affect orders that have already been confirmed.
Payment
We accept the following payment methods: PayFast, Visa, Mastercard, EFT, and Mobicred.
Payment is required in full at the time of placing your order. We do not store your card or banking details. All transactions are processed securely through our payment providers.
If a payment fails or is reversed after an order has been dispatched, we reserve the right to recover the outstanding amount and suspend your account until the matter is resolved.
Shipping and Delivery
We ship orders through courier services available at checkout. Delivery times and charges vary depending on your location and the option selected.
Orders are processed and dispatched within 24 hours of payment confirmation. Delivery takes 3 to 4 business days with The Courier Guy (door-to-door), 3 to 4 business days with Pep Store Express, or 7 to 8 business days with Pep Store Standard.
Estimated delivery times are provided at checkout and are not guaranteed. Delays may occur due to factors outside our control. Responsibility for the goods transfers to you once delivery has been completed.
For full details, please see our Shipping Policy.
Returns and Refunds
If you are not satisfied with your purchase, please refer to our Returns and Refund Policy page for full details.
Returns must be requested within 7 days of delivery.
Products must be unused, in original condition, and in original packaging with seals intact.
Opened skincare products cannot be returned for hygiene and safety reasons.
For damaged or incorrect orders, contact support within 48 hours with your order number and photos. After a short support discussion, we will ship a replacement matching your original order — there is no need to return the damaged or incorrect item.
For change-of-mind returns and exchanges, the customer is responsible for return shipping costs. For exchanges, the customer also pays the shipping cost for the replacement to be sent out.
Refunds cover the product cost only. Original delivery charges paid at checkout are not refundable because they are paid to our courier partners and the delivery has been completed.
Exchange price differences: if the new item is cheaper than the original, the difference is refunded to you; if it is more expensive, the difference must be paid before dispatch.
Acceptable Use
You may use our website for personal use only. You agree not to:
Use the website for unlawful purposes.
Copy or reuse content without permission.
Attempt to access restricted areas of the website.
Post harmful or misleading content.
Impersonate another person.
Interfere with the operation of the website.
We reserve the right to block access if these terms are violated.
Intellectual Property
All content on skincareproduct.co.za including images, text, logos, and branding belongs to Skincare Product.
You may not copy, use, or reproduce any content without written permission.
Third Party Links
Our website may contain links to third party websites. These are provided for convenience only. We are not responsible for their content or policies.
Limitation of Liability
To the extent permitted by law, Skincare Product is not responsible for:
Loss or damage from using the website.
Interruptions or errors on the website.
Indirect or consequential loss.
Damage to your device.
Our total liability for any claim related to a purchase will not exceed the amount paid for the product.
Nothing in these terms affects your rights under South African consumer protection laws.
Privacy
We take your privacy seriously. How we collect and use your data is explained in our Privacy Policy.
By using our website, you also agree to our Privacy Policy.
Promotions and Discount Codes
From time to time, we may offer promotions or discount codes. These may have specific conditions.
Discount codes may be limited to one use.
Codes cannot be combined unless stated.
We may end promotions at any time.
Codes cannot be applied after an order is placed.
Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes will be handled under South African jurisdiction.
Contact Us
If you have any questions about these Terms and Conditions, please contact us.
