Skincare Products
Online in South Africa

You do not need to upload a prescription at checkout. For first-time tretinoin or hydroquinone users, we strongly recommend consulting a healthcare professional before starting, especially during pregnancy or while breastfeeding.

We source from licensed manufacturers — Abbott, Cadila, Cipla, Galderma, Janssen, LEO Pharma, Dr. Reddy's, Healing Pharma, Micro Labs, KLM Laboratories and Menarini India — with proper batch and expiry tracking. If you have product-specific questions, message us on WhatsApp before ordering.

No. Tretinoin is 10-20x more potent than over-the-counter retinol. Retinol must be converted to retinoic acid by your skin (an inefficient process). Tretinoin IS retinoic acid — it works directly. It is the only topical clinically proven to rebuild collagen and reverse photoageing.

Topical timelines: Tretinoin 8-12 weeks for texture improvement and 6+ months for wrinkle reduction; Hydroquinone 4% shows visible dark-spot fading in 4-8 weeks; Azelaic Acid 20% shows acne and PIH improvement in 6-12 weeks; Minoxidil 5% shows visible hair regrowth in 12-16 weeks of daily hair loss treatment use; SPF 50 delivers immediate photoprotection. Consistency and daily SPF are the two biggest drivers of results.

If you're new to retinoids, start with Tretinoin Cream 0.025% (the lowest strength). Apply 2-3 times per week for the first month, then increase to nightly as tolerated. Once 0.025% is comfortable, you can step up to 0.05%. Most people find their long-term sweet spot at 0.05%. Only experienced retinoid users need 0.1%.

Tretinoin, adapalene, hydroquinone, and minoxidil are NOT safe during pregnancy. Azelaic Acid 20% is considered pregnancy-safe and effective for acne, pigmentation, and rosacea. Our Sunroof SPF 50 is also safe during pregnancy. Always confirm with your midwife, GP, or obstetrician before starting any active.

Yes. Every order ships in plain outer packaging with no product names, brand logos, or descriptions visible externally. Your privacy matters to us.

We currently ship within South Africa with fast, tracked courier delivery. International shipping is on the roadmap — join our mailing list for updates.

Due to the nature of skincare products, we cannot accept returns on opened items. Unopened products in their original packaging can be returned within 7 days. If you receive a damaged or incorrect order, contact us on WhatsApp immediately and we'll resolve it.

We accept Visa, Mastercard and American Express via PayFast, our South African payment gateway. All payments are processed in South African Rand through PCI-DSS compliant infrastructure. Cash on delivery is not available.

Yes. We deliver nationwide — Gauteng (Johannesburg, Pretoria), Western Cape (Cape Town), KwaZulu-Natal (Durban), Eastern Cape (Port Elizabeth, East London), Free State, Mpumalanga, Limpopo, North West and Northern Cape. Delivery options: The Courier Guy (door-to-door, R117), Pep Store Express via Paxi collection (R120) and Pep Store Standard via Paxi collection (R75).